The offer and sale of products on our website are governed by these General Conditions of Sale.

The products purchased on https://frontiniano.myshopify.com are sold directly by Frontiniano Camiceria - Co.tex sas di Marengo Danilo & C. ("the Seller"), with registered office in Turin Iscr. Company Registry 616774, Fiscal Code 04201860014, VAT number IT 06838260013.

You can request any information through our assistance services by contacting Customer Service. If you need further information, contact info@frontiniano.it. You will receive information regarding orders and shipments, refunds and the return of products purchased on https://www.piacenzacashmere.com. For any other legal information, consult the sections: general conditions of use, Privacy, right of withdrawal.

1. Our commercial policy

1.1
The Seller offers the products for sale on https://frontiniano.myshopify.com and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2
When we speak of "consumer" we refer to any natural person who acts on https://frontiniano.myshopify.com, for purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on https://frontiniano.myshopify.com

1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on https://frontiniano.myshopify.com between users of https://frontiniano.myshopify.com and the Salesperson.

1.5
However, the General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on https://frontiniano.myshopify.com via links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce between users of https://frontiniano.myshopify.com

and third parties.

2. How to conclude the contract with the Seller

2.1
To conclude the purchase contract for one or more products on https://frontiniano.myshopify.com, you will need to fill in the order form in electronic format and send it to the Seller electronically, following the relative instructions.

2.2
The order form contains a reference to the General Conditions of Sale and to the information on the right of withdrawal, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased .

2.3
The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4

Before proceeding with the purchase of the products, by sending the order form, please carefully read the General Conditions of Sale and the information on the right of withdrawal, print a copy using the print command and memorize or make a copy for your personal use.

2.5
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the My Order section.

2.6

Before proceeding with the transmission of the order form, please identify and correct any data entry errors.

2.7
The language available to conclude the contract with the Seller is Italian.

2.8
Once the contract is concluded, the Seller will take charge of your purchase order.

2.9
The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on https://frontiniano.myshopify.com are no longer available or on sale at the time of your last access to the site or when you send the order form, it will be the Seller's responsibility to notify you, promptly and in in any case within thirty (14) days starting from the day following the one in which you have transmitted your order to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund the amount already paid by you.

2.10
By submitting the order form electronically, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms contained in the General Conditions of Sale, please do not submit the order form for the purchase of products on https://frontiniano.myshopify.com

.

2.11
By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained in https://frontiniano.myshopify.com, also referred to via links, including the general conditions of use, the legislation on privacy and the information on the right of withdrawal.

2.12
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, the information relating to essential characteristics of the product and detailed indication of the price, means of payment, your right of withdrawal and delivery costs).

2.13 We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to place the product in a different country, you are responsible for placing and are required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where you intend to take it. 

https://frontiniano.myshopify.com hereby declines any responsibility in this regard.

2.14 PASSING OF RISK

Based on the art. 63 of the Consumer Code, as amended by Legislative Decree 21/2014, in contracts which place the obligation on the professional to arrange for the shipment of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter last, or a third party designated by him and other than the carrier, materially takes possession of the goods. https://frontiniano.myshopify.com therefore guarantees the customer that the latter will be held responsible for the loss/damage of the items being sold only if he or someone on his behalf has physically received the goods from the shipper and there is proof of withdrawal.

3. Guarantees and indication of product prices

3.1
On https://frontiniano.myshopify.com only products bearing the Frontiniano brand are offered for sale.

3.2
The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.

3.3
The essential characteristics of the products are presented on https://www.piacenzacashmere.com within each product sheet. However, the images and colors of the products offered for sale on https://frontiniano.myshopify.com may not correspond to the real ones due to the Internet browser and monitor used.

3.4
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3.5
Purchase requests from countries not included among those displayed in the drop-down menu cannot be accepted by the Seller.

3.6
All products are equipped with an identification tag fixed with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they form an integral part.

3.7
In case of exercise of your right of withdrawal, the Seller has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments

4.1
For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form.

4.2
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to PayPal or other banks and/or financial institutions, that provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on https://frontiniano.myshopify.com

. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account upon completion of the purchase order.

5. Shipping and delivery of products

https://frontiniano.myshopify.com ships exclusively to the states that can be selected when completing the order form.
In fact, the customer is required to specify the shipping address of the order by selecting the state and province of destination among those proposed by the system. 

https://frontiniano.myshopify.com does not ship to non-selectable states or provinces.
Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order form is sent.
Except for impediments which may be: company closure, holidays, holidays, stock problems, communication failure, problems with servers or electronic flows, problems caused by the absence of personnel for e-commerce operations, or general problems or force majeure, the order will be delivered to the reference courier within the agreed delivery date.

5.1 Shipping costs can be changed by https://frontiniano.myshopify.com during the year. The customer is therefore required to always check the final price specified in the checkout phase (cash) before confirming the order as per point 3.4.

6. Customer service

You can request any information through our assistance services: contact Customer Service or by email by writing to info@frontiniano.it

7. Right of withdrawal

7.1
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within thirty (14) working days starting from the day of receipt of the products purchased on https://frontiniano.myshopify.com

7.2
1. To start the return procedure, send a request via email. 

In the next step, you can choose the product you want to return / replace, indicating the reason for the return or exchange.

7.3
In this case, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) working days from when you received the products.

7.4
The only expenses at your charge are those of calling the shipper to pick up the products to be returned.

7.5
The Seller indicates the courier SDA as the shipper for returning the products in Italy, using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without personally paying the necessary expenses. This method also allows you to check, at any time, where each package is, freeing you from any liability in the event of loss or damage to the products during transport.

7.6
If you decide to use, for the return of the products, a shipping agent other than the one indicated by the Seller, you will instead have to pay the necessary expenses yourself and you will bear all responsibility in the event of loss or damage to the products during the transport, according to the methods and terms established for the exercise of the right of withdrawal.

7.7
The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points 7.1, 7.2, 7.3 and 7.4 - is understood to be exercised correctly if the following conditions are also fully respected:

to. the return form sent directly online through https://www.piacenzacashmere.com or other explicit declaration of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;

1. the products must not have been used, worn, washed;
2. the identification tag must still be attached to the products with the disposable seal which forms an integral part of the goods;
3. the products must be returned in their original packaging;
4. the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
5. the products must not be damaged.

7.8
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will refund any sums already collected for the purchase of the products according to the methods and terms provided.

7.9
The sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.

7.10
If the methods and terms for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail with which you will be notified of the non-acceptance of the return, you can choose to have the products back, at your own expense, in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions of paragraph 7.7 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the envisaged refund, according to what will be specifically communicated to you via e-mail by the Seller. Within 14 days of sending the e-mail with which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may withhold the products and an amount corresponding to the percentage deducted from the refund.

8. Reimbursement times and methods

8.1
After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller sends you, by e-mail, the relative confirmation of the acceptance of the returned products.

8.2
Whichever method of payment you used, the refund is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.

8.3
If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be executed by the Seller, in in any case, against the person who made the payment.

8.4
The value date of the re-credit may not be the same as the debit; as a result you will not suffer any loss in terms of bank interest.

9. Privacy

9.1
You will be able to obtain information on how we process your personal data by accessing the Privacy page of this website.

9.2
We also ask you to read, if you have not already done so, our General Conditions because they contain important information on how we treat the personal data of our users and on the security systems adopted.

9.3
For any further information on our Privacy Policy, you can send requests to info@frontiniano.it

10. Governing Law and Dispute Resolution

10.1
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10.2
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Competent Court will be that of Turin.

11. Editing and updating

The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on https://frontiniano.myshopify.com

Business conditions

Dear customer, thank you for visiting our site. Access to and use of https://frontiniano.myshopify.com are activities governed by these General Terms of Use. Access to and use of this website as well as the purchase of products on https://frontiniano.myshopify.com presuppose the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by FRONTINIANO CAMICERIA

If you need assistance, you can contact customer service at info@frontiniano.it. For any other legal information, consult the General Conditions of Sale, Right of Withdrawal and Privacy sections of https://frontiniano.myshopify.com

.

The Manager may modify or simply update these General Conditions of Use, in whole or in part. Changes and updates to the General Conditions of Use will be notified to users on the Home page of https://frontiniano.myshopify.com as soon as they are adopted and will be binding as soon as they are published on the website in this same section. We therefore ask you to access this section regularly to check the publication of the most recent and updated General Conditions of Use of https://frontiniano.myshopify.com . If you do not agree, in whole or in part, with the General Conditions of Use of https://frontiniano.myshopify.com, please do not use our website.

Access to and use of https://frontiniano.myshopify.com, including displaying the web pages, communicating with the Manager, downloading product information and purchasing the same on the website, constitute conducted by our users exclusively for personal use unrelated to any commercial, entrepreneurial or professional activity. Remember that you will be solely responsible for your use of https://frontiniano.myshopify.com and its contents. In fact, the Manager cannot be held responsible for any use of the website and contents by any of its users that does not comply with the laws in force, without prejudice to the Manager's liability for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of information and data that are incorrect, false or relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from download operations rests with the user and cannot be charged to the Manager. The Manager declines all responsibility for any damage deriving from the inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, to unauthorized accesses, to alterations of data, to failure and/or malfunctioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise for the Manager or third parties following the incorrect use, loss, theft of such information.

1. Privacy Policy

Please read the Privacy Policy carefully, which also applies if the user accesses https://frontiniano.myshopify.com and uses the related services, but does not purchase any products. The Privacy Policy helps you understand how https://frontiniano.myshopify.com collects and uses your personal data and for what purposes.

2. Intellectual Property Rights

The contents of https://frontiniano.myshopify.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on https://frontiniano.myshopify.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, the diagrams, layout, methods, processes, functions and software that are part of https://frontiniano.myshopify.com are protected by copyright and any other intellectual property right of the Manager and the other rights holders. The reproduction, in whole or in part, in any form, of https://frontiniano.myshopify.com of its contents is prohibited, without the express written consent of the Manager. The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of https://frontiniano.myshopify.com and its contents. With respect to your use of https://frontiniano.myshopify.com, you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same display of https://frontiniano.myshopify.as well as its contents and all other navigation operations on the website that are performed only for a legitimate use of https://frontiniano.myshopify.com and its contents. However, you are not authorized to make any reproduction, in any medium, in whole or in part of https://frontiniano.myshopify.com and its contents. Any act of reproduction must be, from time to time, authorized by the manager or, if necessary, by the authors of the individual works contained on the website. These reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the manager and authors of the individual works contained on the website. The authors of individual works published on https://frontiniano.myshopify.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to the detriment caused to the works, whether it is detrimental to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on https://frontiniano.myshopify.com or who have collaborated with https://frontiniano.myshopify.com to create new forms of expression and artistic intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or otherwise modify the protected contents and works without the consent of the Manager and, where necessary, of the individual authors of the works published on https://frontiniano.myshopify.com .

3. Trademarks and Domain Names

All other distinctive signs that distinguish the products sold on https://frontiniano.myshopify.com and present on the website are registered trademarks of their respective owners and are used within https://frontiniano.myshopify.com, solely purpose of distinguishing, describing and advertising the products for sale on https://frontiniano.myshopify.com. The Manager and all the other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks not in accordance with the law and, as unauthorized, is prohibited and entails serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on https://frontiniano.myshopify.com to unduly take advantage of the distinctive character or reputation of these trademarks or in such a way as to cause damage to them and their owners.

4. Links to other websites

https://frontiniano.myshopify.com contains hyperlinks (the "links") to other websites that have no connection with https://frontiniano.myshopify.com. The Manager does not control or monitor such websites and their contents. The Manager cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your browsing operations. Therefore, please pay attention when you connect to these websites via the links on https://frontiniano.myshopify.com and read their terms of use and privacy regulations carefully. In fact, we remind you that these General Conditions of Use and the Privacy Policy of https://frontiniano.myshopify.com do not apply to websites managed by other subjects other than the Manager. https://frontiniano.myshopify.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the links does not imply any recommendation or notification by the Manager for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.

5. Link to https://frontiniano.myshopify.com

Anyone interested in activating links to the Home page and other web pages of https://frontiniano.myshopify.com, which are publicly accessible, should contact the Manager at the following email address: info@frontiniano.it. The contact is necessary to activate the request for consent to the hyperlink to https://frontiniano.myshopify.com . The activation of links is granted by the Manager to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of direct links to its website in the event that the applicant, who intends to activate the link to https://frontiniano.myshopify.com, has adopted unfair or unfair commercial practices in the past compliant with industry practices or actions of unfair competition against the Manager or when the Manager fears that these behaviors may be adopted in the future, or again when the applicant has adopted actions in the past or is feared that he may adopt them in the future discrediting the Manager, its website or its services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to https://frontiniano.myshopify.com or the unauthorized use of meta-tags is prohibited, without the consent of the Manager.

6. Content Warning

The Manager has taken every precaution to prevent content from being published on the website that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of https://frontiniano.myshopify.com, could be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, please do not access our website and if you choose to access it in any case, we inform you that the use you decide to make of the services provided by https://frontiniano.myshopify.com will be your sole and personal responsibility. The Manager has also taken every useful precaution to ensure its users that the contents of https://frontiniano.myshopify.com are accurate and do not contain incorrect or outdated information, compared to the date of their publication in the website and, as far as possible, also subsequently. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the contents published on https://frontiniano.myshopify.com, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problem encountered in the use of our website, contact info@frontiniano.it. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow https://frontiniano.myshopify.com to operate without suspensions, interruptions or discontinuity due to the need to update the website. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on https://frontiniano.myshopify.com, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge as well as to avoid the risk of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on https://frontiniano.myshopify.com, or of unauthorized access, or access that does not comply with the law , to the data and information themselves.

7. Our commercial policy

The Manager has adopted its own commercial policy; its mission consists in selling products through its services and its website only to the "final consumer", meaning by this term a natural person who acts, on https://frontiniano.myshopify.com, for purposes unrelated to his business commercial, entrepreneurial or professional event carried out. If you are not a final consumer, please do not use our services to purchase products on https://frontiniano.myshopify.com. Otherwise, the Manager will have the right not to take into consideration purchase orders from subjects who are not final consumers and any other purchase order that does not comply with the General Conditions of Sale and these General Conditions of Sale. 'Use.

8. Consumer rights regarding the guarantee on the conformity of the purchased item

   1. The consumer code (Legislative Decree no. 206/2005) in articles 128-135 provides for the obligation for Frontiniano Camiceria to guarantee consumers the conformity of the goods purchased with the characteristics and qualities offered. The seller is therefore responsible for any lack of conformity existing at the time of delivery of the goods for all products sold in his shops.

   1. The lack of conformity exists when the product:

      • does not conform to the description or does not possess the qualities presented by the seller.

      • finds defects that limit its usual performance (e.g. badly sewn buttons, defective stitching).

   2. The Legal Guarantee only protects the so-called "consumer", i.e. the natural person who, having purchased a product, acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out and therefore does not apply to products purchased with invoice and P .VAT from professionals and businesses.

   1. The legal guarantee has a duration of 2 years from the date of delivery of the goods, regardless of the existence of any other guarantees issued by the manufacturer and their duration.
      The lack of conformity covered by the legal guarantee that occurs within this period must in any case be reported by the consumer within 2 months from the date of discovery of the defect. In order to ensure that the defect is not the result of incorrect behavior on the part of the buyer:

      • the products must not have been used, worn, washed or damaged;

      • the identification tag must still be attached to the products with the disposable seal;

   2. In the event of a lack of conformity duly reported within the terms, the consumer has the right to have the seller restore the conformity of the goods, free of charge, by means of repair or replacement, or to an appropriate reduction in the price or termination of the contract. In particular, the consumer has the right:

      • to repair or replace the goods, at its choice, unless the requested remedy is impossible or excessively onerous compared to the other; the requested remedy is "excessively burdensome" when it imposes unreasonable costs on the seller compared to the alternatives, taking into consideration the value of the intact asset, the extent of the defect and the possibility of resorting to alternative remedies without significant inconvenience for the consumer;

      • alternatively (where the first two remedies are impossible or excessively onerous, or have not been carried out within reasonable terms, or previous repairs or replacements have caused significant inconvenience to the consumer), to request a price reduction or termination of the contract.

   3. The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly – i.e. Frontiniano Camiceria or by sending an email to: info@frontiniano.it

9. Applicable law and dispute resolution

These General Conditions of Use are governed by Italian law. In the event of disputes arising from the General Conditions of Use between FRONTINIANO CAMICERIA and each of its end users, the competent court will be that of Turin.

10. Dispute settlement, ODR and joint settlement
If you have submitted a complaint to us that we have not been able to resolve together, remember that the online consumer dispute resolution service has been established by law.
Since 9 January 2016 there has been an online platform where you can find the list of bodies you can contact to open an online dispute resolution procedure. Find all the information at the following address http://ec.europa.eu/consumers/odr/

For any further information, do not hesitate to contact our customer care at info@frontiniano.it

Jurisdiction
For civil disputes relating to the application of Sections I to IV of this chapter, the mandatory territorial jurisdiction lies with the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.